Refund Policy 3 1

Omziki Refund & Cancellation Policy

Last updated: 05 February 2024

This Refund & Cancellation Policy explains how refunds and cancellations apply to the services provided by Omziki Distribution ("Omziki", "we", "our", or "us") through omziki.com and related services.

By creating an account, purchasing a subscription, submitting content, purchasing promotional services, or using any Omziki service, you agree to this Policy, our Terms of Service, Privacy Policy, Anti-Fraud Policy, Content Guidelines, and all other applicable platform policies.

1. What You Are Paying For

Omziki provides digital music distribution, marketing, promotional, and related artist services, including but not limited to:

• Digital music distribution to streaming platforms, download stores, and other digital services.
• Release processing, delivery, and management.
• Royalty tracking and reporting tools.
• Artist account access and management tools.
• Smartlinks and promotional tools.
• Music marketing and promotional submissions.
• Campaign-based promotional services.
• Content management and artist support services.

Payments made to Omziki provide access to these services for the applicable subscription period or purchased service period.

2. General Refund Policy

Due to the digital nature of our services, account setup, content processing, distribution preparation, and promotional services may begin immediately after payment is received.

Once an account has been activated, a service has been accessed, content has been uploaded, a release has been submitted, or a promotional service has started, payments are generally non-refundable.

Refunds are only considered in limited circumstances outlined in this Policy or where required by applicable law.

3. When You May Be Eligible for a Refund

A refund request may be considered in the following circumstances:

• You were charged more than once for the same service due to a verified payment or technical error.
• Your payment was completed but your account was never activated due to an issue caused solely by Omziki.
• Omziki is unable to provide the purchased service due to an internal technical failure before any service has been delivered.
• An unauthorised payment was made using your payment method, subject to verification and investigation.

Approval of a refund request is at Omziki's discretion after reviewing the circumstances of the request.

4. When Refunds Are Not Available

Refunds will not normally be granted in the following situations:

• Your Omziki account has been activated.
• You have logged into your account and accessed any Omziki services.
• You have uploaded music, artwork, metadata, or any other content to your Omziki account.
• Your music has been submitted for distribution, processed, delivered, or made available to any digital platform.
• You have purchased or used marketing, promotional, playlist submission, campaign, or artist promotion services.
• Promotional work, submissions, campaigns, or third-party services have already started.
• You change your mind after purchasing a subscription or service.
• Your release is rejected, delayed, removed, or taken down due to copyright issues, incorrect metadata, incomplete information, quality issues, platform rules, or policy violations.
• Your account fails identity verification, tax verification, ownership verification, or compliance checks after you have already used the service.
• A service or feature is unavailable in your country or region after you have already activated and used your account.
• Your account is suspended, restricted, or terminated due to violations of Omziki's Terms of Service, Anti-Fraud Policy, Content Guidelines, or other applicable policies.
• The request relates to royalties, streaming revenue, payout processing, taxes, exchange rates, banking fees, or charges outside Omziki's control.
• You purchased the wrong plan, service, or promotional package.

5. Subscription Cancellation

You may cancel your Omziki subscription at any time by contacting support@omziki.com or through your account where available.

Cancellation:

• Stops future subscription renewals.
• Does not refund payments already made.
• Does not automatically remove music already distributed to platforms.
• Does not cancel promotional services already purchased or started.
• Does not release you from any outstanding obligations.

If you wish to remove your music from digital platforms, you must submit a takedown request according to Omziki's Terms of Service.

6. Promotional Services

Marketing and promotional services purchased through Omziki may involve immediate processing, campaign preparation, submissions, third-party platforms, or promotional activities.

Because these services may require immediate allocation of resources, promotional service payments are non-refundable once processing or campaign activity has started.

Results from promotional services may vary depending on platform algorithms, audience engagement, market conditions, and other factors outside Omziki's control. Omziki does not guarantee specific streaming numbers, playlist placements, followers, views, or audience growth.

7. How to Request a Refund

Refund requests must be submitted within 14 days of payment by emailing:

support@omziki.com

Requests must include:

• Account email address.
• Full name.
• Order or transaction reference.
• Payment date.
• Reason for the request.
• Supporting documents where applicable.

Omziki aims to review refund requests within 7–14 business days.

Submitting a request does not guarantee approval.

Approved refunds will be returned using the original payment method where possible. Processing times depend on the payment provider.

8. Chargebacks

If you believe there is an issue with a payment, please contact Omziki first so we can investigate and assist.

Initiating a chargeback without first contacting Omziki may result in:

• Account suspension.
• Removal or restriction of distributed content.
• Holding of royalty payments during investigation.
• Permanent account termination where fraud or abuse is identified.

Omziki reserves the right to dispute chargebacks where services have already been provided.

9. Quality Assurance

Omziki is committed to providing reliable digital music distribution and promotional services.

If you experience a technical issue or believe there has been an error in service delivery, please contact:

support@omziki.com

Our team will investigate the matter and provide an appropriate resolution where applicable.

10. Changes to This Policy

Omziki may update this Refund & Cancellation Policy from time to time.

The latest version will always be available on our website with the updated effective date.

Continued use of Omziki services after changes are published constitutes acceptance of the updated Policy.

Contact Us

Omziki Support
Email: support@omziki.com
Website: https://support.omziki.com